Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed.
Once your order is processed, it is handed over to our logistics partners for shipment.

Please note that during high-demand periods, promotions, or holidays, processing times may be slightly extended. If there is any significant delay, we will notify you via email.

Shipping & Delivery Time

We ship internationally using trusted logistics partners.

Estimated delivery times are as follows:

  • United States & Canada: 7–15 business days

  • United Kingdom & Europe: 7–18 business days

  • Australia & New Zealand: 8–20 business days

  • Rest of the World: 10–25 business days

Delivery times are estimates and may vary depending on destination, customs clearance, and local courier operations.

Shipping Fees

Shipping costs are calculated at checkout based on your location and order details.
Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–72 hours for tracking information to update, as carriers may take some time to scan and register shipments in their systems.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.

We recommend checking with your local customs office for more information before placing an order.

Incorrect Address or Failed Delivery

Please ensure that your shipping address is entered correctly at checkout.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders returned due to failed delivery attempts

If an order is returned to the sender, additional shipping fees may apply to resend the package.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our support team with your order number.
We will work with our logistics partners to investigate and provide a suitable resolution where applicable.

Contact Us

If you have any questions regarding shipping, delivery times, or tracking, please contact us at:

Email: homesteadharbour1@gmail.com